Mission & Values

Mission
The Ronald McDonald House of Providence provides programs that directly improve the health and well-being of hospitalized children and their families. Our programs allow families to spend additional time with a sick child, help ease financial burdens, provide a sense of normalcy and keep families together during times of medical crisis.

  • Values

    We are Helpful, Open, Mindful, and Encouraging. We are HOME.

  • Helpful

    We staff the House 24 Hours a day, 365 days a year to assist our guest families
    We staff the Family Room 12 hours a day with dedicated volunteer support
    We give guests a thorough tour & clearly explain House guidelines
    We provide the comforts of home, including meals and transportation
    We recognize when someone is in need of help and will assist
    We trust, respect and support each other and work together as a team
    We invite and answer questions
    We wear proper ID and introduce ourselves by name and title or role

  • Open

    We attend to guest needs immediately
    We anticipate, explain and try to avoid delays
    We are polite, clear and professional whenever we communicate
    We value the opinions of our guests, volunteers, donors, and colleagues
    We value our collaborative relationship with partner hospitals
    We support the values of RMHC and welcome the RMHCENE partnership
    We are committed to be volunteer centered and community supported

  • Mindful

    We treat guests, volunteers and donors as part of the RMH Family
    We protect the confidentiality of information
    We demonstrate respect through our behavior and words
    We respect guest families’ belongings and privacy
    We respect differences in values, cultures, beliefs and ages

  • Encouraging

    We are friendly and welcoming
    We are a happy, hopeful House and we all contribute to a positive environment
    We encourage families to support each other
    We assist and support grieving families in their time of need

Each family has a unique experience that brings them to the House. Understand how families are impacted by our Mission and Values by reading first hand experiences.